Privacy Policy
GH Fabrications Privacy Policy
Effective Date: September 2024
1. Introduction
GH Fabrications is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
2. Personal Information We Collect
We collect personal information to provide and improve our products and services.
This includes:
- Information You Provide Directly: When you request or use our products and services, contact us by phone, visit our website, fill in an online form, or engage with us on social media. This may include your identity and contact details, as well as other personal details such as gender.
- Website Information: When you use our website, we collect information about your activity, including your IP address, location, and details of third-party site access. This is done through cookies. Cookies are small data files stored on your device to enhance your browsing experience. You can disable cookies by adjusting your browser settings.
- Information from Third Parties: We may receive information about you from service providers, public registers, social media, or other third parties.
3. How We Collect Personal Information
We collect personal information through:
- Direct Interactions: When you provide information to us in person, by phone, email, or through our website.
- Third Parties: From business partners, contractors, or other entities we interact with.
- Online Interactions: We collect non-personal identifiable information such as browser type, version, language, operating system, and pages viewed on our website. This helps us analyze traffic, trends, and deliver personalized content. If our practices change, we will update our privacy policy accordingly.
4. Use of Personal Information
We use your personal information to:
- Establish your identity and provide high-quality customer service.
- Manage our relationship with you and respond to inquiries.
- Conduct business operations and manage billing.
- Improve our products and services and identify relevant offerings.
- Comply with legal obligations.
- Direct Marketing: If you prefer not to receive direct marketing communications, please let us know using the contact details in Section 8.
- Improving Our Experience: We may combine your personal information with other data sources to enhance our products and services. We may share aggregated data insights with third parties, provided it does not identify you personally, unless you consent to such use (e.g., testimonials).
5. Disclosure of Personal Information
We may disclose your personal information:
- To Service Providers and Contractors: Who assist us with business operations, such as IT providers, payment processors, and advisors.
- To Comply with Legal Obligations: When required by law or legal processes.
- To Protect Our Rights: To enforce terms, protect our rights, property, or safety.
- We do not sell, trade, or rent your personal information to third parties without your consent.
6. Security of Personal Information
We use reasonable measures to protect your personal information:
- Staff Training and Auditing: Regular training and audits to ensure compliance with privacy obligations.
- System Security: Firewalls, intrusion detection systems, and virus scanning tools.
- Building Security: Security measures such as alarms and cameras at our facilities.
7. Access and Correction
You can access and correct your personal information held by us. To request access or correction, contact us using the details in Section 10. We do not charge for these requests. If we agree to correct your information, we will notify you once completed. If we disagree, we will explain why.
8. Complaints
If you have concerns about our handling of your personal information, contact us:
Phone: (02) 4967 2164
Online: www.ghfabrications.com.au/contact
Email: sales@ghfabrications.com.au
Mail: GH Fabrications, Attn: Marketing Manager, PO Box 623, Raymond Terrace NSW 2324.
We will investigate and respond to your complaint in a timely manner. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Mail: The Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2000.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
10. Contact Us
For any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:
GH Fabrications
Marketing Manager
Email: sales@ghfabrications.com.au
Phone: (02) 4967 2164
Mail: PO Box 623, Raymond Terrace NSW 2324